It is possible to lose a donor if they have to always fill out the form everytime they come to the site to give a donation. If they gave to us once, then why can't the fields repopulate with their information (other than the CC and exp. date) and ...

There is no way to add on to your ticket purchase with an open-ended additional donation

When we email constituents through eTapestry by choosing communication templates but with some manual edits, the original template content is saved in the contact journal and not the edited version. This does not accurately reflect what was actual...

It would be extremely helpful to refer to the actual form of communication that is sent to a donor when viewing their journal entry stating that an email/letter was sent.

Due to the nature of our organization, we also document interactions with the population we serve: the participating children and their families/guardians. We are seeking to transfer participant information into eTapestry in order to catalogue all...

It is time consuming to have to remove, then re-add funds to show up alphabetically. When donors have to search through a long list of funds without any rhyme or reason to the list, they may not find what they are looking for.

It would be nice to have the option to turn off all the donations that are made weekly, monthly or quarterly so you don't have to manually go into each account to do so.

Never mind...we did not know that this functionality was already built into the system. We have now enabled it and it's so helpful!

We noticed a duplicate account was created for one of our donors when the only difference was the e-mail address used. The help desk told us that eTap checks for matches of three parameters: Account name, address, and e-mail. In our case the first...