The RECAPTCHA security code on the online DIY donation form is not user friendly. It is difficult to read for constituents and frustrates online donors. The online giving process needs to be EASY and SECURE. RECAPTCHA has launched a newer improved version that would significantly increase the donor experience.
We will take a look at upgrading that service.
I totally agree. There are new CAPTCHA set-ups in which you simply click a radio button that says "I am not a robot." That's it; no typing needed.