Receive a notification email when a BBMS transaction fails for any reason

It would be useful to know when donors are having an issue trying to process a transaction. We could engage the donor when we see this happening rather than having to dig for this information.

  • Guest
  • May 20 2020
  • Already Works That Way.
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  • Admin
    Kimberly Hammer commented
    February 17, 2023 15:52

    We offer the ability for organizations to receive notification emails on DIY forms and this includes failures.

    To set this up on an existing DIY page:

    • Open the Settings Editor modal for a DIY page

    • Click on the Email tab

    • Mark the checkbox next to "Send your organization a notification email?"

    • Fill out the "To What address(es)?" and "Subject" fields

    • Click Update

    • Click Go Live in the right-hand corner of the Online Forms Editor

    • Click Yes, Go Live

    • Click Replace

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