You have to scroll up too far to view the payment window after clicking submit on an embedded form.

This bug is causing our org to lose donations. After clicking submit on our embedded DIY form, the payment pop up window opens, but the form doesn't automatically scroll back up to where you can see the window. Instead, donors think the page just isn't loading/isn't working.

Annotation 2020...
Annotation 2020...
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  • Guest
  • Jul 24 2020
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  • Mike Rusche commented
    December 07, 2020 21:08

    This sounds more like a support issue. Would you be able to submit a support case so that we can take a look at this? If not, please contact me directly at mike.rusche@blackbaud.com so I can get it taken a look at. Thanks!

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  • Melissa Faux commented
    September 30, 2020 17:07

    This is a MAJOR issue for us as well. We just had our virtual fundraiser and we were fortunate that some people called us to ask, but how many didn't?!?!? That could be ALOT of lost donations and this year, they aren't physically at our fundraiser to assist.

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