This bug is causing our org to lose donations. After clicking submit on our embedded DIY form, the payment pop up window opens, but the form doesn't automatically scroll back up to where you can see the window. Instead, donors think the page just isn't loading/isn't working.
This sounds more like a support issue. Would you be able to submit a support case so that we can take a look at this? If not, please contact me directly at mike.rusche@blackbaud.com so I can get it taken a look at. Thanks!
This is a MAJOR issue for us as well. We just had our virtual fundraiser and we were fortunate that some people called us to ask, but how many didn't?!?!? That could be ALOT of lost donations and this year, they aren't physically at our fundraiser to assist.