The E-Tapestry support agents mentioned that the application is not compatible with Safari and that one should be using only FireFox or Chrome when making donations through our website, to avoid issues. We are facing major problems with the donation form and Blackbaud was unable to resolve the issues..

Since most of the donors use iPhones or iPads to make donations, it is unfortunate that they have to change their default browser to make donations. As a donation service, the donation process should be seamless in order to encourage donors to make donations. Creating roadblocks would have a major impact on our annual donation trends.