Allow eTapestry support to test auto process reports email

We are not successfully receiving email notifications when a recurring gift is being made through eTapestry. I reached out to the support to resolve the issue. I was given instruction to allow your IP addresses and emails to our whitelist to ensure receipt. However, after doing this, I was told we could not test it to ensure receipt because they did not have access to the server to send an email from that specific address. I now have to wait until my next recurring gift to see if the solution worked. My next scheduled gift is 7 days from now. Should the solution not work, that is 7 additional days I am not being notified of donations being processed. 

  • Guest
  • Dec 30 2015
  • Attach files