Blackbaud reports for online giving do not tie to etap reports for online giving

for 12/16/2024 blackbaud shows 34 online donations, etap shows 13 online donations

something is broken

  • Guest
  • Dec 17 2024
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    • Sylvia Casey commented
      22 Jan 18:24

      It could be a time zone issue. Our eTap account is set to Pacific Standard Time (Vancouver) while online donations only seem to count up until 8:59pm PST in our Blackbaud BBMS account which seems to operate in Eastern Standard Time (Toronto). Which is the same as when someone sends an e-transfer after 9pm PST or on a weekend, it show up in our bank account as a transaction on the following business day.