Donor Pays Online Donation Transaction Fee

eTapestry takes 2.5% + $.26 of each donation as well as $.26. DIY donation page should have option to let donor pay that transaction fee so that nonprofit receives the full donation amount.
  • Guest
  • Aug 7 2015
  • No Plans to Change at This Time
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  • KC Bridges commented
    December 12, 2015 00:43

    I just want to comment that this would be helpful not just from the nonprofit perspective, but from the donor perspective. Many donors want to feel like they are giving a full donation to the organization, and will thus opt not to give online when this option is not available. Thus, donors have to write and send a check, which is far less convenient. 

  • Admin
    Mike Rusche commented
    February 22, 2016 19:35

    i understand the concept and the reasoning behind the suggestion.  At this time I do not have plans to implement this into the system.  That being said, there is nothing stopping you from putting some text on the page asking the donor to increase the amount to cover those fees.

  • Ruth Jones commented
    February 22, 2016 19:49

    The fee would change with each gift amount. Therefore, to place text on the page asking for a percentage wouldn't provide the user-friendly, easy option that other merchant portals give, such as Network for Good.

  • Caitlin Schwanda commented
    December 15, 2016 22:04

    This feature is extremely important and should be added immediately!!! If eTap has the capability of doing this with a simple formula on Custom built forms, there is no reason it shouldn't be available on DIY forms!

  • Alicia Culman commented
    June 29, 2017 15:20

    What does Blackbaud need to reconsider this idea for eTapestry? It is attractive for clients and donors. It will also make more $ for Blackbaud when donors increase their transaction amount!

  • Chelsea Raiche commented
    November 14, 2017 20:25

    This is very frustrating for us!  It is a feature with Everyday Hero, which is also a Balckbaud product, so it is completely doable. It is also pretty standard with other organizations processing systems!

  • Kim Ferguson commented
    November 29, 2017 21:18

    Please reconsider, Mike.

    Donors are not going to sit and figure out an additional percentage to add to their donation.

    We are in a world of immediate satisfaction. People need to click, not stop what they are doing and break out a calculator.

  • j guynn commented
    12 Jan 21:10

    Have any considerations been made to adding the feature which allows donors to cover the fees?

  • Lolo commented
    26 Mar 18:01

    On our third year for this issue.  it would be MUCH better to have this option added.