Apologies for leaving this here as it's not really a new idea. It is a piece of feedback. Every time I have ever worked with a human Blackbaud agent they have been very helpful and done a great job. Your AI agent is not helpful at all (it's not just you; all AI agents are pretty terrible). It's quite frustrating to have to go through the AI agent to get to the human agents who are actually helpful. It also makes me worry you will reduce the size of your human service staff and force us to use your unhelpful AI agent. Do not do that.