Currently if you have over a certain number of queries in etap, the search feature within all queries or specific categories no longer works. This is so counterintuitive.

I was told that Blackbaud is completely unable to help me with my major database issue because the system does not have the capacity to run user activity reports beyond the last 30 days.

It seems inefficient to run queries to find all of your donors whose credit cards are about to expire and then call each of them to update their credit card information. It also seems very insecure. I feel very uncomfortable calling constituents a...

It is useful for reports and funding applications

I would love to be able to archive or delete unnecessary images from the drag and drop email function. We have MANY old images to sort through.

an idea that could greatly enhance our gift-giving platform: adding a biweekly recurring gift option. This feature would align perfectly with how many individuals manage their finances, mimicking payroll deductions, which is the most common form o...

We mark people Do Not Mail after they have lapsed or otherwise should no longer receive mail (perhaps deceased). When it's time to clean up our database it takes FOREVER to delete every single transaction, one at a time, just to delete the whole a...

They provide deeper insights into donor behaviour, such as peak donation times. It also allows you to see when donations align with ads or outreach efforts.

Multiple emails appear in the same cell on export. There needs to be multiple email fields ie. Email 1, Email 2 and Email 3 in the personas

Currently we can only choose to track an email Subject and a Method when sending a Mass Email. It would be wonderful if the option of a Note could be added as well, as this would allow a brief description of the 'type' of Mass Email sent, such as ...