At the moment there appears to be no way for an organization to feel confident that an email was sent as a receipt for an online donation or ticket registration. We also have no record of it. We feel this is a serious flaw that removes all the convenience of an e-receipt / thank-you email option. Having a note automatically added to the journal when the email is sent is essential.
And the journal entry should contain the name of the document sent, and the text of the receipt. Or better yet, a downloadable attachment of the receipt.
Yes please!
YES PLEASE! I am struggling with this for EVERY event we have.
I agree. We use an auto response email and it is a shame that we cannot then see and audit that a donor has been thanked.