Let users edit the success message that appears once a donor donates on a DIY form.

It would be great if, similar to other online tools like Formstack for example, users could edit the "success message" that appears after a donor uses a DIY form. This way, the message that a donor receives can be tailored to reiterate the mission of the foundation/charity and how the donor's gift supports that mission.

  • Guest
  • Aug 7 2015
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  • Hannah Vogler commented
    September 14, 2015 16:18

    YES PLEASE!!!!  The current message gives the impression that everything someone pays for is a contribution, which is absolutely not the case.  I am concerned that the IRS will not be happy with us telling donors this, even though we send out actual thank you letters that correct it.  But it also means that we have to send out "correction" letters when we sell a t-shirt, although we normally wouldn't send a formal thank you for every $25 purchase. 

  • Paula Barger commented
    September 18, 2015 16:25

    I agree. We have different forms for donations and event ticket purchases. It doesn't make sense to thank someone for making a contribution when they have just purchased tickets for an event. 

  • Juan Garcia commented
    September 23, 2015 20:31


  • Juls Palmer commented
    September 29, 2015 14:22

    Should also include a way for the donor to share their donation via social media.

  • J Vieira commented
    October 16, 2015 13:22

    Yes Please!!

  • Cathy Feldkamp commented
    October 26, 2015 19:44

    I would love this option as well for all the DIY Forms. I think the current: 

    "Registration Successful

    <NAME>, thank you for signing up.

    You will be receiving an email confirmation at <EMAIL>"

    makes it really confusing if a person has just submitted a contact form - i.e. not really registering or signing up for anything. Maybe a quick fix would be to change it to "Form submitted successfully" & "thank your for submitting a form on <organizations> website. You will be receiving an email confirmation at <email>". 


  • Maggie Stockel commented
    February 22, 2016 21:36

    This would be incredibly helpful! It would reduce donor confusion after they sign up online for a recurring donation if their schedule/frequency could be displayed with their first installment amount. As it is now, they are only acknowledged for the first installment amount and are left wondering if their recurring gift was a success.

  • Kelly Bricker commented
    March 21, 2016 13:55

    Yes! We are using a Contact form for a different purpose than was intended and the "Registration Successful" page now does not make sense. The success page needs to be editable in the "Settings Editor," similar to customizing which template to use to send an automatic email.

  • Elaine commented
    April 7, 2016 16:38


  • Susan Wishon commented
    April 12, 2016 14:17

    This most certainly is needed!  I am working with communications consultants and this is one of the first recommendations they had for me and I can't implement it.  It reads as though one is "done" when they've signed up for the newsletter, but it is really just the beginning of the conversation.

  • Anastasiya Uzhva commented
    May 13, 2016 18:43

    Yes! When our customers purchase a ticket, they get a success message that says "thank you for your contribution ($ticket amount)." Event though it wasn't a contribution but a purchase. It may thow some peopel off. 

  • Rebecca Keyes commented
    June 13, 2016 15:36

    Please change - I use the volunteer form for a registration for so when  I have a registration they are thanked for becoming a volunteer - makes things confusing

  • Guest commented
    July 1, 2016 19:33

    This would be very helpful as all forms are different and it varies what they are for.

  • Vickie Thornley commented
    July 13, 2016 18:39

    YES, please make this change. My folks are registering for an event and it is saying thank you for volunteering. Or don't send the email at all and just send the confirmation email.

  • Safder Meah commented
    August 25, 2016 19:07

    This is a year old now, are you guys every going to get to this.?

  • Cartya Alexandre commented
    October 3, 2016 15:11

    It would be great to create our own message that appears right after the donor donates on our website. Please take this suggestion to consideration asap!

  • Admin
    Mike Rusche commented
    October 4, 2016 17:55

    We are working on some details for implementation but this will be worked on and released.  I will update further when I have a release date for you.

  • Julie Court commented
    October 5, 2016 13:07


    Thank you. To promote DIY forms, this would be a great enhancement and increase the forms useability.

    Have a wonderful day,

    Julie Court

    Stewardship Department

    (715) 552-5566 X1300


  • Chantelle Marshall commented
    October 18, 2016 17:15

    Will this be completed in the near future?  I would like to utilize the ability to change my messaging for Giving Tuesday.

  • Amy Smiedala commented
    October 20, 2016 15:41

    YES YES YES-  This is an important feature that needs to be changed....

    I would like to know how we may be able to change the landing page online after someone makes an online payment through our eTap DIY form. Currently the landing page the donor receives is very basic and just stops there, instead of redirecting the donor back to our website or giving them other options. Are there any alternatives?

    "Transaction Successful" just leaves the donor stuck.  They should be able to redirect back to our website or better yet, be able to post on social media that they just made a donation! 

  • Mona Awad commented
    October 27, 2016 15:15

    Absolutely needed.  The information there is good but every organization must give a quick personalized thank you since the system does not allow you to send a thank you letter along with the tax receipt.  So until a thank you letter can be sent, the message on screen must be personalized with the organization's message.

  • Carly Shadron commented
    November 16, 2016 17:52

    Yes please! This seems necessary to compete with all other ecommerce platforms at this time.

  • Jestinah McDonald commented
    November 22, 2016 19:57

    I agree.  We use an update form where alumni can update their contact info and the message says thanks for registering or thanks for signing up and it sounds weird with the form that we're using.  Being able to edit this depending on the form we're using would be great!

  • Christine Smith commented
    November 30, 2016 21:58

    The current page and copy isn't very donor-centric - I'd like to be able to let people know about the specific impact their gift to my organization will make. That seems like fundraising 101 to me.

  • Michael Turner commented
    January 5, 2017 15:21

    I agree!  We are doing a trip application under the volunteer signup and it says thanks for volunteering!