Why do we have an idea bank? It is full of good ideas that don't seem to be acted upon. I came today to put in an idea, but checked first to see if there was a similar idea. I found not just similar, but EXACTLY what I wanted to suggest. Trouble is, it was suggested back in 2015!!! It had a lot of votes, but NOTHING seems to have happened with it. When the idea bank was first created years ago, it was a good tool. Now I feel like it is just a place to send customers so they FEEL like they have a voice, but they don't really because it is just a deep, dark hole. Here is a link to the idea to which I am referring. https://community.blackbaud.com/products/etapestry/ideas?_ga=2.23487098.156886130.1673028883-703535891.1672380221
Thanks, Kimberly! I guess I'm confused about the steps. Not sure why
the compound querying would need to wait once the query picker
functionality is implemented. Wouldn't compound queries be the only
time that one would use the updated way to pick queries? Anyway,
whatever the case, I'm so glad to see it moving forward.
Hi Janette!
Thanks for getting back to me so quickly, here are my responses for each of your questions.
1. What's the status with "compound queries could add or subtract more than one query at a time"?
[Kim]: We've researched this and figured out a way to add the functionality to eTap. First we're going to make an update to our query picker functionality that will allow for a better UI experience when we do implement the ability to add or subtract more than one query at a time. We plan to release the new query picker in 2023. As far as the compound query update, I don't have an ETA for that yet. I would LOVE to get it in still this year, but realistically we may not be able to get to it until 2024. I will post a comment on https://etapestry.ideas.aha.io/ideas/ETAP-I-2 as well and try to keep it updated with out progress.
2. How long do ideas stay in the idea bank?
[Kim]: Ideas remain on the idea bank indefinitely unless we delete them for a specific reason, like SPAM posts. We try to keep duplicate ideas merged, but we still have record of the duplicate idea and who voted for it.
3. I would like to find the ideas I submitted through two other agencies. One I am still with, so I could log in with that ID and see, but the other one I left in 2015. Would there be an easy way to find those?
[Kim]: It looks like I can look up the ones you created and/or voted on. Please send me an email at kimberly.hammer@blackbaud.com with any email addresses you might have used and whether you'd like just the ones you submitted or also any you voted for.
Sorry...I sent too soon. Another part to that question. I would like
to find the ideas I submitted through two other agencies. One I am
still with, so I could log in with that ID and see, but the other one I
left in 2015. Would there be an easy way to find those? Thanks!
One other question. How long do ideas stay in the idea bank?
Found it!! The title is "compound queries could add or subtract more
than one query at a time" It was created by a guest on Aug 7 2015. It
has 498 votes. This is what is in my browser now. Let's see if that
works. https://etapestry.ideas.aha.io/ideas/ETAP-I-2
I would LOVE to discuss this with you. It would be so very helpful, not
to mention saving time and errors.
Have a great day!
Janette Layton
Thank you, Kimberly! I'm sorry the link didn't work. I'll have to do
some thinking and research to see if I can remember what I was looking
at. The link was what was in my browser bar when I was looking at the
idea. I'm not sure why it doesn't work now. I'm pretty sure I voted
for the idea that was posted, so that may help me find it.
I was working in etap when the Idea Bank was first introduced and in the
beginning it worked pretty well and ideas were responded to quickly. I
suspect over the years it's gotten so many suggestions that it's become
difficult to manage. I appreciate you contacting me.
Thank you for reaching out Janette!
We haven't done a great job responding to ideas and updating ones that have been implemented, but we do read the ideas often for feedback and potential features. In our February release we are implementing a handful of item we pulled from the idea bank.
We will spend more time this year merging duplicate ideas, posting updates, and asking for feedback.
The link above didn't open a specific idea, could you please let me know the title or the idea number (ex: ETAP-I-2569) of the idea you were referring to? I'd like to review it and provide an update regarding our plans to address or not address.