Notification when recurring donation goes through

To balance accounts with our financial office, it would be helpful to be notified about recurring donations as they come in, just like any other donation. 

  • Guest
  • Jul 6 2018
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  • Guest commented
    March 24, 2023 21:20

    Our organization is new to the annual automatic renewal option and our first annual renewal happened this month. However, it did not generate a notice of transaction that normally occurs when a member renews manually online with no annual frequency. I found the automatic transaction by accident when I was running an unrelated report. We really need that notice emailed to us just like all the other renewals and new member transactions. It is a credit card transaction and should have some sort of notice or receipt. I also depend on those emailed notices (to our organization's email address) so I can forward them back to the donor because Blackbaud Merchant Services does not send them a receipt.