Allow opt outs on various email lists rather than one opt out for all organizational emails

Currently if someone wants to opt out of advanced email they get removed from all of our mass emails. We would like for them to be able to just opt out of a particular email blast rather than all correspondence.
  • Guest
  • Aug 7 2015
  • No Plans to Change at This Time
  • Attach files
  • Barbara Camacho commented
    September 09, 2015 17:11

    YES!!! This is a HUGE problem for us. Blackbaud has this ability on their own emails, so why can't that same technology be used in their own products?

  • Lorene Palmer commented
    December 15, 2015 22:23

    Yes, this needs to be addressed ASAP. You've designed Etap to track different segments, but you won't allow for specific opt-outs on emails?! We have volunteers that subscribe to a volunteer news and donors that subscribe to the volunteer news and general newsletter - if the donor decides that don't want the volunteer news - they opt -out and we don't send the newsletter with its response card. This is COSTING us money. Please fix!

  • Mary Kern commented
    April 14, 2016 12:27

    YES! This would be a great help!

  • Ian Howlett commented
    April 29, 2016 15:03

    is it time for a rethink yet? ..considering the changes about to be made to the law in this regard

  • Guest commented
    May 24, 2016 17:39

    I would add to this great idea, that it would be nice to add a field for why they opted out.

  • Maggi Junor commented
    August 10, 2016 16:26

    YES, many of our constituents do not want the event emails but do want the research updates but we have to explain it is an all or nothing proposition.  They are usually very unhappy.

  • Jeffrey Haguewood commented
    February 02, 2017 20:08

    A possible solution is to look at third-party email marketing software like Constant Contact or MailChimp (or another provider like AWeber, Emma, ActiveCampaign, and others).  Most of these providers offer the option to select email preferences as a standard feature like your request states.

    There are also some options for integrating email marketing software with eTapestry. 

    • Blackbaud eTapestry has an integration with Constant Contact included
    • We offer a third-party add-on for eTapestry MailChimp integration

    If you want to take a look at MailChimp integration with eTapestry, here are some resources.

  • Karen Douglas commented
    February 16, 2017 15:59

    Please consider seriously incorporating this change. It would make eTapestry email function much more useful.

  • Clodagh Memery commented
    March 29, 2017 14:50

    With changes through GDPR, what we want are opt-ins for certain mailing lists, to try and keep people engaged with what they are interested in.  Might be best to open another chain on the idea strand for this one, as things are changing to meet the new data protection requirements in EU.

  • Rebecca Burroughs commented
    May 16, 2017 21:12

    Additionally, when donors opt-out of publications they are thus opted out of receiving ereceipts.

  • Paola Andreoni commented
    November 07, 2017 08:40

    This is essential in Europe now that GDPR comes into force

  • Sarah Gudgin commented
    November 16, 2017 09:54

    This is a HUGE problem for us as well. Our members want to receive emails about specific events within their area rather all the different events we have going on. I can see this suggestion was made two years ago! Come on eTap :-) 

  • Margret Sablatnig commented
    November 19, 2017 23:59

    Yes please, this would be most helpful!!!!

  • Jayne Beddows commented
    September 26, 2018 15:57

    Having just started configuring ETapestry for a charity, following on from their GDPR I have noted the opt out issue as being a potential problem.  Is there a work around by using tick boxes for different elements eg newsletter, events, fundraising etc and selecting your mailing list from one of the sub options rather than a generic "mailing" yes" / "no"?

    Does need something more user friendly to support GDPR.

  • Donna Cameron commented
    April 22, 2019 15:36

    This would be a huge help.  We have to manually email volunteer schedules to over 200 active volunteers because  some volunteers because of this problem.  

  • Guest commented
    July 02, 2019 20:18

    The suggestion from Blackbaud to use a third-party email system may suit some eTapestry users, but I don't find it a satisfactory solution. A non-profit of our size requires an easy one-stop solution, and without the significant added costs of MailChimp or other third-party solutions. It's frustrating that the development response is that there are no plans to address this, even though many hundreds of eTapestry users have asked for it. I hope this will be reconsidered.

  • Joshua Nederhood commented
    October 02, 2019 16:53

    Totally agree with all the comments on this post. Received an answer from a Blackbaud support rep today that "opt out functionality cannot be editable due to laws in some countries that require the option to be opted out transparent and all encompassing." However, as far as I can tell, giving the option to "manage your preferences OR unsubscribe from all," instead of only providing the option of complete opt-out, is compliant with GDPR and other regulations: