It's great that you can create templates and send thank you letters out of eTapestry, but it's very difficult to move around blocks to exactly where you want them. If you want to put in a picture or a giving level box, it's impossible to place them where you want them. Our organization still exports the necessary data and uses Microsoft Word so that the thank you letters look as professional as we want them to be. eTapestry would be a lot better for correspondence if there was greater flexibility in creating the letter templates.