When a person completes an online Membership Signup DIY form and types in a phone number like 1234567890 that number is not reformatted to (123) 456-7890 like it is when entering the same number into the persona. Therefore all of the reports contain phone numbers that look like this - 1234567890 - from the online form and like this - (123) 456-7890 from numbers entered when adding an account. It would save a lot of time if the phone numbers entered into a DIY form are reformatted automatically
We recently released this functionality, check out our 7.78.0 New Features Guide for more information.
I noticed this too. I open the record and hit tab in the phone field and it formats it then. Still an extra step.
Len, did you every get a reply to you question on phone format or figure out how to do it yourself?