With forms getting increasingly longer and multiple requirements for gathering information, it should be an option for someone filling out the form to save and return later to finish the form.

Many of our donors want to be able to choose their recurring gift start date when donating online.

We have a supporter who pays 3 times a year in February, June and October. His Recurring Gift Schedule has been set up as quarterly which is wrong but there isn't a suitable alternative. It has been suggested that we add each gift individually wit...

for 12/16/2024 blackbaud shows 34 online donations, etap shows 13 online donations something is broken

This feature would be useful because it would allow more creativity for mass emails and would elevate communications. This would benefit anyone who is or is interested in using the email templates to send mass emails. This feature should work siil...

All of my DIY forms display in a long and awkward way that requires lots of scrolling. It doesn't work well for our site and people can never find the confirmation message that they have to scroll back up for. Having more control over the layout a...

Donors are clicking the submit button more than once because the page seems to be "frozen" rather than "working". Giving the donor some feedback would keep them from clicking the submit button more than once.

When a donor gives through a form using Blackbaud Cover, a message pops up reading: "We need your help! Transaction fees are an industry-wide standard for processing online payments. Will you give a little extra to ensure we get free processing wi...

We want to have PayPal as an option on DIY forms that make our giving platform. If donors select to use their credit card, we want them to have the option to pay the credit card fees. What I am told by eTapestry (Blackbaud) is that if PayPal is an...

The current default on the Donor Cover payment page is to have the checkbox for fees checked so that fees are included in settlement. This is confusing to some donors, so we would like to have the checkbox left blank so that the donor chooses to c...